FREQUENTLY ASKED QUESTIONS
The Answers You Need
DO YOU OFFER DISCOUNTS?
We provide discounts to the bookings that provide added details for the booking agent or drivers as well as MINI Move discounts to the Mover Menu pricing equal to the number of items being moved.
For example, if you book us for moving 7 large item, you will receive a 7% discount.
WHAT ARE THE PAYMENT OPTIONS?
We offer credit card, e-transfer and online payment options through our store.
E-transfers can be sent to firstname.lastname@example.org
WHAT IS YOUR CANCELLATION POLICY?
Any bookings where we did not provide a booking confirmation are fully refundable. If we did provide a booking confirmation yet, we are unable to meet your delivery needs, a full refund will also be issued.
If we are able to meet your needs and you need to cancel after booking confirmation is sent and delivery is scheduled, a small administrative fee is held back for administrative purposes.
All confirmed bookings cancelled within 24 hours of booking time will be charged equal to delivery performed or 50% of deposit.